Format Reports
Use Report Formats
There are three report formats available: Tabular, Summary, and Matrix. Tabular is the default format.
Tabular Reports
Summary Reports
Matrix Reports
Create a report to show cases
Roberto Alvarez, Ursa Major Solar's COO, has asked for a report of the company's customer service cases. He wants the report formatted so he can see at a glance which cases are new and which are closed. Create a summary report of cases for Roberto.
- Report type: Cases
- Standard filter:
- Date: Opened Date
- Range: All Time
- Fields:
- Case Owner
- Subject
- Account Name
- Group: Status
- Report name: Case Status