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Design a User Engagement Journey https://trailhead.salesforce.com/content/learn/modules/user-engagement/design-a-user-engagement-journey?trail_id=force_com_admin_beginner User Engagement 사용자가 Salesforce 앱을 최대한 활용할 수 있도록 앱 내 지침을 만듭니다. trailhead.salesforce.com 1What's the aha moment? A.The moment that you remember the name of that movie starring that actor from that TV show B.The moment that a use..

Enable Users to Learn in the Flow of Work https://trailhead.salesforce.com/content/learn/modules/user-engagement/customize-the-help-menu?trail_id=force_com_admin_beginner User Engagement 사용자가 Salesforce 앱을 최대한 활용할 수 있도록 앱 내 지침을 만듭니다. trailhead.salesforce.com Quiz +100 points 1Why would you add learning resources inside the Salesforce app? A.To add contextual help for each page in the app B.To co..

Promote Feature Adoption and Discovery 기능의 채택 및 발견 촉진하기 Quiz +100 points 1Why would you add prompts? A.A new feature is enabled. B.Users aren't taking advantage of a valuable feature. C.Users frequently leave tasks incomplete. D.A and B E.B and C 2What are the benefits of a docked prompt? A.It stays put while the user navigates around. B.It has a Dismiss button. C.It can display embedded gif ima..

https://trailhead.salesforce.com/content/learn/modules/user-engagement/get-started-with-user-engagement?trail_id=force_com_admin_beginner User Engagement 사용자가 Salesforce 앱을 최대한 활용할 수 있도록 앱 내 지침을 만듭니다. trailhead.salesforce.com Get Started with User Engagement Engagement Scenarios?? User engagement is the process of onboarding, empowering, assisting, and educating users through in-app guidance. Us..

Customize Compact Layouts - 축소 레이아웃 사용자 정의 https://trailhead.salesforce.com/content/learn/modules/salesforce1_mobile_app/salesforce1_mobile_app_compact_layouts?trail_id=force_com_admin_beginner Action layouts...global publisher layouts...page layouts…compact layouts. 모든항목은 레이아웃이 필수이다 왜냐? That’s part of what makes Salesforce such a flexible CRM platform. You can customize the appearance of so muc..

https://trailhead.salesforce.com/content/learn/modules/salesforce1_mobile_app/salesforce1_mobile_app_actions_objectspecific?trail_id=force_com_admin_beginner Salesforce 모바일 앱 사용자 정의 Salesforce 앱으로 모바일 익스피리언스를 사용자 정의하세요. trailhead.salesforce.com Create Object-Specific Quick Actions 개체별 빠른 작업 만들기 Object-Specific Actions in the Salesforce Mobile App To kick off our discussion of object-specific act..

https://trailhead.salesforce.com/content/learn/modules/salesforce1_mobile_app/salesforce1_mobile_app_actions_global?trail_id=force_com_admin_beginner Salesforce 모바일 앱 사용자 정의 Salesforce 앱으로 모바일 익스피리언스를 사용자 정의하세요. trailhead.salesforce.com Create Global Quick Actions 빠른 전역 작업 만들기 To call the quick action a mere shortcut doesn’t really do it justice. Here’s why quick actions are so special. You can ..

https://trailhead.salesforce.com/content/learn/modules/salesforce1_mobile_app/salesforce1_mobile_app_navigation?trail_id=force_com_admin_beginner Customize Navigation If you customize the ordering of your navigation menu, make sure that the four most important items are at the top. These four items also conveniently appear in the navigation bar at the bottom of the screen unless your users switc..

Admin Beginner Salesforce Mobile App Customization Get Started with the Salesforce Mobile App Welcome to the Salesforce Mobile App The Salesforce mobile app is an enterprise-class app that provides your users with instant access to your company’s CRM data from a phone or tablet. Here are some of the reasons why the app is so awesome. The mobile app is included with every Salesforce license. The ..

세일즈포스 Empower Your Users with Quick Actions 빠른 작업으로 사용자의 역량을 강화 Quick actions come in two different flavors. 1. Object-specific Actions (개체별 작업) Object-specific actions have automatic relationships to other records and let users quickly create or update records, log calls, send emails, and more, in the context of a particular object. (자동 관계를 가지고 레코드를 빠르게 생성하고 업데이트함) Object-specific actions live ..